Communication Compliance Approach In A Post-COVID World
The coronavirus pandemic was a change catalyst in the lives of people around the globe. Although the pandemic initially brought down businesses’ finances, it allowed them to maintain the flexibility they needed to manage their business by adopting the work-from-home culture.
Communication was the biggest challenge during this difficult time. As physical meetings are not possible, companies used video conferencing to hold their internal meetings. With more people working remotely, the huge need for better communication tools was evident. Customers also need to be able to communicate with brokers and traders remotely.
Data and AI have driven a revolution in agreement modelling.
Regulatory compliance teams often have to agree with multi-jurisdictional complexity. The platform-centered approach has become the norm among compliance teams, allowing them to encounter all their regulatory requirements. As the regulatory landscape has changed from reactive and quick to change, it is more important to develop comprehensive data strategies in a company.
Call monitoring and data capture have a new and critical role; this includes assessing the client’s risk by communicating with employees and understanding the employee. The data is firms can use captured conversations to determine an employee’s health and mental condition and their ability to deal with clients.
Firms should understand their communication needs and clients and decide how to use communication channels to support the business. A failure to meet customer communication requirements can lead to the customer being diverted to another service provider.
Covid-19: The trends in communication compliance
The pandemic caused many changes in practices and increased communication between employees. The client may start the conversation by starting a chat or voicemail. However, some clients might need clarifications in certain areas. Considering the many communication channels available to clients, including mobile instant messaging (IM) with Telegram recording is a smart choice.
After identifying the client’s needs, they can select the appropriate tool based upon their cultural preferences. WeChat is popular in Asia, while WhatsApp is more widely used elsewhere. The focus should be on recording WhatsApp, WeChat, and other IM conversations and calls to ensure communication compliance.
Learn more about AI and the data models that help businesses through this infographic.